What does the service include?
Each week you will receive fresh bed linen and clean towels. We collect the used set and replace it with a new one....
Will my bed be made for me?
That depends on the type of service agreed to through a contract. As part of the service, we remove the used bed linen and make......
What is included in the set?
At the beginning of your stay, you will receive a starter set containing: - 1 mattress molton - 1 pillow molton - 1 pillow -......
Can I request extra towels or sheets?
Yes. Extra items can be requested at any time. These will be delivered separately and may be charged additionally. Please contact us for information and......
How often is the linen changed?
The service takes place once a week, usually on a fixed day. It is possible to request multiple times per week change of linen and......
Do I need to be at home during the change?
Not necessarily. In many cases, this is arranged through you or the building manager or with a key handover system....
Can I use my own bed linen instead of the provided set?
You can use it, but since it's included with your accommodation, we recommend sticking with the standard set for convenience and hygiene....
What happens to the used linen?
We take it back, wash it professionally, and return it to circulation the following week....
What if something gets damaged or goes missing?
Please report it to us proactively, preferably per e-mail. Damaged or missing items will be replaced. Costs may be charged in cases of careless use....
